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Make a complaint

We always try to deliver our services to the highest standards. If you are unhappy about something please let us know so we can try and improve. All complaints are treated seriously and will be investigated impartially.

We accept complaints about our staff, the services we provide and any other aspect of the Service.

There is a separate process for complaints about Fire Authority Members and their code of conduct.

If you want to complain about fire safety in a business please see our information on how to report a fire risk.

How to make a complaint

To process your complaint, we need will need to know:

  • your name, address, telephone number, and preferred method of contact
  • what happened 
  • when and where it took place.

It would also be useful if you can include: 

  • who the complaint is about 
  • what outcome you are hoping for.

Where to send your complaint

To make a complaint or ask any questions about our complaints process:

  • you can email complaintsofficer@dsfire.gov.uk
  • you can call 01392 872354
  • you can write to:

Complaints Officer
Devon and Somerset Fire and Rescue Service
Clyst St George
Exeter
EX3 0NW.

See our complaints policy

Complaints Policy - website.pdf

Complaints policy.

Download
Complaints Policy - website.odt

Complaints policy.

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  • About us
      • Our people
      • Our fire stations
      • Fleet and equipment
      • How we respond to emergency calls
      • Community Risk Management Plan
      • Information and data transparency
      • What we spend
      • Our performance
      • Request information
      • Have your say
      • Developing our Service
      • Our environmental strategy
      • Equality and diversity
      • Work with us
      • Covid-19 response
      • Fire Authority
      • Fire, rescue and safety training (Red One)
      • Firefighters' pensions board
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        • Looking after our people
        • Vacancies
        • Benefits
        • Request a careers talk
    • Education and young people
        • Early years, reception and year one
        • Primary schools
        • Secondary schools
        • Fire starting behaviour in children
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