Contact us

Before getting in touch, please read our guidance on how to report a fire risk. This will give you more information on what you can report to us, what we can help with and where to get help from other agencies. 

Phone: 01392 872567
Email: firesafetyhelpdesk@dsfire.gov.uk
Opening hours: Monday to Friday, 10am to 4pm

If the issue you are reporting cannot wait until office hours to be dealt with, or could genuinely endanger life or property, please dial 999 and report it to us.

Concerns about a friend or relative

If you are concerned about a friend or relative and need fire safety advice please call our home safety team on 0800 05 02 999.

If you are concerned about a friend or relative and need fire safety advice please call our home safety team on 0800 05 02 999. 

You could try speaking to them and offering them support. You could also suggest they book a home safety visit. This is where one of our friendly technicians will come and visit them at home to talk about fire safety.

Read about our Firesetters Intervention Programme for children and young people.

To make a referral please email safeguardingreferrals@dsfire.gov.uk or call 0800 0502 999.

We have information about the role and recruitment process on our web pages. If you need to ask a question please send an email to: wtrecruitment@dsfire.gov.uk

If you're interested in becoming an on-call firefighter, see our web pages for information. If you have any questions: 

• Email: oncallrecruitment@dsfire.gov.uk
• Phone: 01392 872294

If you have any queries about the recruitment and selection process for any of our staff, you can contact the Human Resources (HR) operations team via:

Phone: 01392 456870 or 01392 456877

Email: recruitment@dsfire.gov.uk
 

To request a free home safety visit, please complete our online referral form. The form takes just three minutes to complete.

If you'd prefer to phone us, you can call us on 0800 05 02 999 (Monday - Friday, 9am-5pm) 

To request an educational visit to a primary school please contact our education team use our online primary school visit form.

We are not able to arrange visits for individuals but we often have open days at our fire stations. We will advertise open days in our News section.

Educational visits to fire stations by youth organisations such as scouts and guides can be requested by completing our form.

If you would like to invite the Service to a community event or school fete then please use the forms on our community events page.

If you would like to arrange a fire safety talk for your group, please complete our form.

Use our forms to tell us about faults and repairs, send us building plans and tell us about the design and construction of walls.

Requests for fire reports and interviews may have a cost associated with them.

Please see our requesting an incident report page or contact us via:

Email: informationgovernance@dsfire.gov.uk.

Before submitting a request please visit our freedom of information page which will give you more information about how we manage requests and information we can provide. 

You can use our online form to submit your request. If you'd prefer you can also use the following contact details: 

Email: freedomofinformation@dsfire.gov.uk

Write to us:

Information Governance
Devon and Somerset Fire and Rescue Service
The Knowle
Clyst St George
Exeter
EX3 0NW

If you are unable to put your request in writing or need help with your request please contact our Information Governance team via freedomofinformation@dsfire.gov.uk.

Send these directly to our business safety team.

Email: firesafetyhelpdesk@dsfire.gov.uk
Phone: 01392 872567
Opening hours: Monday to Friday, 9am to 5pm

If you need to post a hard copy please call us first so we can give you the best address for your area. There may be a delay if you use our general Service headquarters address.

Email road closure notifications to dsfrshighwaymaintenanceadmin@dsfire.gov.uk

Our fire hydrants advice gives information on what to do if you have a concern about a fire hydrant. 

If your question isn’t answered in our advice, please get in touch with our hydrants team 

Email: Hydrantinbox@dsfire.gov.uk 

Phone: 01392 872135 

Opening hours: Monday – Friday, 9-5pm
 

You can let our Control Room know if you're planning any swaling. This is so we can check in with you if we receive any 999 calls reporting a fire in the same area.

This also stops us from sending firefighters out when they’re not needed. 

Phone: 0333 399 0014 

You can let our Control Room know if you're having a bonfire. This is so we can check in with you if we receive any 999 calls reporting a fire in the same area.

This also stops us from sending firefighters out to bonfires when they’re not needed. 

Phone: 0333 399 0014 

You will find the latest incident information on our incident pages. To speak to a member of our communications team, contact:

Email: pressofficer@dsfire.gov.uk
Phone: 01392 719999
 

For questions about our fire cadets programme

Phone: 01392 872390
Email: cyp@dsfire.gov.uk
 

You can send us feedback, general comments or questions in the following ways. 

Phone: 01392 872354
Email: consultationofficer@dsfire.gov.uk

Write to us:                  

Consultation Officer
Devon and Somerset Fire and Rescue Service Headquarters
Clyst St George
Devon
EX3 0NW

We love to hear positive feedback about our Service. Our compliments page gives you more information on how to send us a compliment.

You can email us using compliments@dsfire.gov.uk

You can call us on 01392 872354

You can write to us at:

Communications and Engagement Service
Devon and Somerset Fire and Rescue Service
Clyst St George
Exeter
EX3 0NW

See our make a complaint page for more information about our complaints process.

To make a complaint about the Service or ask any questions about our complaints process:

Email: complaintsofficer@dsfire.gov.uk

Call: 01392 872354

Write to:

Complaints Officer
Devon and Somerset Fire and Rescue Service
Clyst St George
Exeter
EX3 0NW

Reporting a fire safety concern or complaint

If you want to complain about fire safety in a business please see our information on how to report a fire risk.

Thank you for thinking of us. Unfortunately, we cannot accept donations of equipment or old vehicles e.g. cars, motorcycles, helmets or car seats.

We also can't accept donations of old fire service memorabilia, but local museums may be interested in a donation.

We don’t accept financial donations but please consider making a donation to The Firefighters Charity. Find out more about how we support the Fire Fighter's Charity. 

If you need to get in touch with us and haven't found the contact details listed please use:

Phone: 01392 872200

Opening hours: Monday-Thursday, 9am-3pm.

Email: comments@dsfire.gov.uk
 

To report a fire or an emergency call 999